GDPR Compliance

Due to the implementation of General Data Protection Regulation for all EU citizens, you, as MagneticOne MobileWorks client, have a right to know answers on some essential questions regarding the collection and keeping of your personal data. This GDPR Compliance policy (the “GDPR Compliance”) is the integral part of the Privacy Policy of MagneticOne MobileWorks.

1. What is GDPR and How it Affects You?

1.1. General Data Protection Regulation (GDPR) is a legal act the main goal of which is to ameliorate the protection of EU citizens’ personal data and increase the obligations of the organizations to manage that information in a transparent and secure way. Since MagneticOne MobileWorks serves clients from all over the world, including EU residents, we’ve implemented and enforced the data protection policy.   1.2. Your core rights as an EU citizen according to the GDPR in terms of MagneticOne MobileWorks Service are as follows:
  • You have a right to know what kind of your data is collected by MagneticOne MobileWorks; 
  • You have a right to know why these data are collected; 
  • You have a right to agree or disagree with the data collection during the very first interaction with our Site/Apps; 
  • You have a right to change/delete your personal data you’ve provided MagneticOne MobileWorks; 
  • You have a right to know how MagneticOne MobileWorks secures your personal data; 
  • You have a right to disagree with the collection of certain personal data; 
  • You have a right to know how you can change/delete/disagree with the collection of your data. 

1.3. Thus, every client has the following rights due to GDPR: to be informed, to request access to, correct (rectify), amend, delete (erase), port to another service provider (if technically feasible), restrict data processing, or object to certain uses of their personal data. 

1.4. MagneticOne MobileWorks does not use your personal data for automated decision-making. 

1.5. You may send a request relating to your personal data at dpo@magneticonemobile.com . Then your request will be processed and you will receive the report on the actions undertaken. 

1.6. Please note that if you send us a request relating to your personal data, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity. 

2. GDPR Compliance Implementation 

2.1. MagneticOne MobileWorks has undertaken the following basic steps to implement this GDPR Compliance: 

  • The MagneticOne MobileWorks team uses a Privacy Policy to help ensure the client’s data is secure.
  • MagneticOne MobileWorks enables its clients to disallow the personal data process for marketing purposes at any time by contacting us.
  • We will delete our user’s personal data after getting a request mail from the user.
  • MagneticOne MobileWorks consumers can send us a request to see the collected data. 
  • MagneticOne MobileWorks continually is reviewing our features and practices to ensure we support our customers with their GDPR compliance requirements.
  1. What Kind of Personal Data does MagneticOne MobileWorks Collect with Your Consent?
To ease the customer journey using our Service, we collect some of your personal information. Complying with GDPR regulations, we make sure that our customers are informed about all aspects of data collecting. 

3.1. For the Apps User

When starting using our Apps, you can be asked to provide the following information:
  • CRM credentials
  • e-mail address
We do not store any of these data. The credits (consumable items in the Apps) are connected to the encrypted key on the basis of your email. These data are only processed on our servers. 

 

3.2. For the Site Visitor

When you visit MagneticOne MobileWorks Site, our servers records the information sent from your browser (we use cookies for this):
  • web request (e.g. date, time, etc.)
  • IP address
  • browser type
  • browser language
  • one or more cookies identifying your browser
Once you visit the Site we send a cookie banner informing you how we use cookies and give you an opportunity either to accept all cookies or read more about cookies. The data we receive at this stage are used to monitor and analyze Site visitor flow in Google Analytics. 3.3. More details in section 2. MEANS OF INFORMATION COLLECTION of the MagneticOne MobileWorks Privacy Policy.  

4. What are cookies?

4.1. Cookies means the small bits of text in data files are named Cookies. They can be downloaded to your browser (on your computer or gadget) when you surf websites. Their primary purpose is to collect bits of useful information about your interaction with the Site. As well, it can help remember your setup, understand preferences, ease the further logging into a Service and make it secure. For those reasons, Cookies are widely used by separate websites and online service providers to make them work efficiently and get reporting information. To the word, Cookies do not identify the person and are not software programs. So, they cannot install themselves or any other application on your computer/gadget.  4.2. More information about how we use cookies in MagneticOne MobileWorks Cookie Policy.

5. Why do we collect your personal data?

5.1. Due to the specifics of our Services, we may collect your personal data for:
  • To improve customer service. Information customers provide helps to respond to customer service requests and meet the support needs more efficiently.
  • To personalize user experience. We may use information generally to understand how users as a group employ the Services and resources provided by us.
  • To improve our Site. We may use feedback a User provides to improve our products and Services.
  • To send recurring emails. We may use the email address to send User information and updates relevant to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. At any time, a User is able to unsubscribe from receiving future emails, we include detailed instructions at the bottom of each email or User may contact the support team via the Site. 

6. Data Security

6.1. Our Service provides you with HTTPS-encrypted communication, role-based authorization, and validation of all requests to ensure the security on the application level.  

6.2. Our Apps use high-quality OCR servers. More information you can find on the OCR servers information page. 

7. What is MagneticOne Mobile’s data deletion and retention policy?

7.1. Every Service user/Site visitor can demand MagneticOne MobileWorks to delete his Private data by sending a request mail to dpo@magneticonemobile.com or support@magneticonemobile.com . Please, note. The deleted data can not be restored. So, if the contact is removed, all his personal data (name, email, password, phone number and information from cookies) will be deleted. 

 

7.2. In short: the CRM details are saved for 30 days and will be deleted after this particular period of time. Please, inform us via email to dpo@magneticonemobile.com  if you want the CRM information to be removed earlier.

 

8. Can I get access to the data that MagneticOne MobileWorks collects when I want it?

8.1. Yes! Our client’s support is available 24/7, so you can easily contact us and get access to the data that MagneticOne MobileWorks collects. To that, drop us a request mail to dpo@magneticonemobile.com or  support@magneticonemobile.com.

 

9. Changes

9.1 We reserve the right to modify this GDPR Compliance at any time and at our own discretion.

 

9.2 If we decide to change our GDPR Compliance, we will post those changes on this page. 

 

9.3 By using our Site, or Apps, or Services, you acknowledge and agree that it is your  responsibility to review this GDPR Compliance periodically and become aware of the possible modifications.

 

10. Questions & Concerns

10.1. If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please send us an email to dpo@magneticonemobile.com or support@magneticonemobile.com .

Last Updated: Jul 5, 2021