Frequently Asked Questions

BCR 18 questions
How many languages can be selected for scanning at the same time?
You can choose up to three languages of recognition at the same time.
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What recognition languages are supported?
For now, we support 25 languages:
  • Chinese (Simplified and Traditional)
  • Czech
  • Danish
  • Dutch (Netherlands)
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian (both Bokmal and Nynorsk)
  • Polish
  • Portuguese (Brazilian)
  • Portuguese (Portugal)
  • Russian
  • Spanish
  • Swedish
  • Turkish
  • Ukrainian.
Please, let us know if you need any other language for recognition of your business card data.
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What are the unique features of Business Card Reader?
  • More extended person’s information on the fly from a database of daaata.io: Company name, Position, Job title, Address, Social network profiles (Facebook, LinkedIn, and Twitter), messengers, etc.*
  • Send a letter with your contact information to a saved contact.
  • Save the location of a business card recognition process.
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How does Business Card Reader work?
Follow these two simple steps:
  1. Snap a photo of a business card – app recognizes it automatically.
  2. Preview, edit and save the results.
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What are the main features of Business Card Reader?
  • Simple and intuitive interface;
  • Built-in integration wizard exclusively for your CRM;
  • Ability to recognize business cards from card images saved earlier;
  • 25 recognitions languages supported;
  • Multilingual cards recognition supported;
  • Automatically add country phone code when it is missing;
  • Fast recognition process (improved recognition speed for UltraHD business cards’ photos);
  • Precise conversion of business card data (using the technology of intellectual OCR);
  • Preview results and make necessary changes before saving;
  • Add text and voice notes for each business card;
  • Instantly save results by one touch (to CRM, phone contacts or Gmail contacts);
  • Encrypted recognition server connection for maximum data security;
  • It doesn’t violate any laws or privacy rights;
  • It always keeps your contacts secure and in one place.
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What localizations are supported by Business Card Reader?
Business Card Reader works with such localizations as:
  1. English
  2. German
  3. French
  4. Spanish
  5. Polish
  6. Ukrainian
  7. Russian.

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How to set up custom fields on the Business Card Reader (iOS)?

Business Card Reader supports custom fields to help you maintain peculiarities of your business management approach. Here is a video tutorial to guide you through the setting process on your iOS device:

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How to set up custom fields on the Business Card Reader (Android)?

Business Card Reader supports custom fields to help you maintain peculiarities of your business management approach. Here is a video tutorial to guide you through the setting process on your Android device:

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How data are sent to the CRM?
Once you took a picture, OCR servers recognize it and transform the picture to text (the OCR servers do not save any personal data). Then this data appears in fields where you can edit it. After editing, you should click on the “save” button and data will be sent directly to your CRM.
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How can I authorize the Business Card Reader on Android?
You can authorize Business Card Reader on Android with your Gmail account. Please note, you need to use an email with default Gmail domain.
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How can I authorize the Business Card Reader on IOS?
You can authorize to Business Card Reader on IOS by following methods:
  • with your Gmail account;
  • with your Facebook account;
  • with your CRM access credentials.
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How to send log files from the Business Card Reader?
  1. Run the application.
  2. Click on “Preferences” (top right corner).
  3. Choose “Support Request” and click “send”.
Here is a video-guide how to do it:
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I used the app on Android, now I have an iOS device. What should I do?
First of all, you need to:
  1. Check whether the iOS version is available HERE. (from Android to iOS)
  2. Check whether the Android version is available HERE. (from iOS to Android)
Then you need to contact us and we will transfer your credits from Android to iOS (or vice versa). Contact us: support@magneticonemobile.com
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Is the country code added to the phone number after scanning business cards?

Yes, country phone code is added automatically to a phone number.

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Can I save scanned data from a business card to Сontact book?

Yes, you can. Follow the instructions below:

  1. Run the app.
  2. Click on the “Preferences” button on the top right corner.
  3. Put the tick near “Save a Copy of Contact”.

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Does the quality of the captured image impact on recognition results?
Yes, recognition accuracy depends on the quality of the captured image. Here are some tips for better accuracy:
  • avoid glares produced by some types of illumination;
  • take control of focusing your camera;
  • try a different angle of holding your smartphone, snapping a photo.

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What platforms is the Business Card available on?
The Business Card Reader is available on iOS and Android platforms. You can check the availability of the app HERE by choosing the app you need.

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Call Tracker 9 questions
How does a Call Tracker work?
  1. Make or receive calls on your Android smartphone.
  2. The App automatically saves call information into CRM (who called, date, call duration).
  3. At the end of the call, you can choose to save it into your CRM or not. You can set up rules for certain contact –to save always or never save into CRM.
  4. Done. Your call is saved into your connected CRM. You can also add notes (or voice notes) to the saved call.
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What are the main features of Call Tracker?
  • Easily tracks incoming and outgoing calls as Tasks in CRM;
  • Ability to attach calls to the following records in CRM: Account, Contact or Lead;
  • Add Voice Notes;
  • Create rules to enable automatic call tracking for Contacts;
  • Add calls later from your Call Log;
  • Tracks calls offline – pending activities will sync automatically when the Internet connection is restored.
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What localizations are supported by Call Tracker?
  1. English
  2. Spanish
  3. French
  4. Japanese
  5. Russian
  6. Polish
  7. Ukrainian.
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What data are sent to the CRM?
  • Date, time and duration of a call;
  • phone number;
  • description, new contact if there is no such number in CRM;
  • created activities such as call, task, and event;
  • the link to Google Drive folder where the call recording is.
Please, note that our company has developed a Privacy Policy that meets national standards and regulates the way we treat our customer’s personal information. Thus, you can be absolutely sure about your data security.
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Is it possible to track only particular numbers?
Yes, you can set up rules for a separate phone number as well as for all phone numbers. To create a rule for all phone numbers you have to go to ‘Configuration’ where you will see ‘Rules’ section which provides you with several options. To create a rule for a separate phone number you need to choose ‘Rules’ in the navigation bar, tap ‘+’ button, enter a phone number or choose one from your phone contacts and opt for a rule. Also, you can create a rule for a separate phone number right after you have made or received a call.
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Where can I find my voice notes?
You can find your voice notes following the link in a description to specific contact in your CRM which will lead you to your Google Drive.

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When will the iOS version be available for Call Tracker?
Currently, Call Tracker can be used with the Android system. As for the iOS version, it is unavailable for the indefinite period. However, our developers are working on a version for the iOS platform that will meet the Apple requirements.
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How to send log files from the Call Tracker?
  1. Run the application.
  2. Swipe left sidebar.
  3. Choose “Support” and click “Support Request”.
Here is a video-guide how to do it:
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Business Card Reader 7 questions
How can I pay for your service ?
There are different ways to pay such as:
  1. Inside the Android app (In-App Purchase via Google Play).
  2. Inside the iOS app (In-App Purchase via App Store).
  3. Using PayPro system and get +10% more credits.

Please take into account the tax fee condition.

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Can I pay by a credit card?

Yes, of course, you can pay by a credit card. We accept all of the major credit cards like Visa, Master, Maestro, and American Express.

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What is PayPro and its methods?
PayPro is a payment system that serves MagneticOne MobileWorks. Here is a list of PayPro’s methods you can pay by:
  • Credit/Debit Card
  • PayPal
  • WebMoney
  • YandexMoney
  • Wire Transfer
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How is tax collected?
Our company uses PayPro payment system that includes VAT rates for EU citizens according to international law. Here you can check 2018 European Union VAT rates: https://www.vatlive.com/vat-rates/european-vat-rates/

Please note, if you have VAT ID it can be provided during the payment process to avoid tax collection. As for Canadian citizens, GST/HST is collected in accordance with the Government of Canada. Besides, if you have GST number you can get compensation from the state.
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How to add VAT ID?
In order to add VAT ID you need to follow the next steps:
  1. Tick  “Business purchase”.
  2. Select your country.
  3. Provide your VAT  ID on the appeared field “VAT ID”.

 

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How can I get a purchase confirmation?

Once a purchase is confirmed, you will get an email from PayPro, which contains the following information:

  • payment order invoice;
  • Corporate Key;
  • tutorial on how to use Corporate Key.
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Is it possible to pay via “Wire transfer” using PayPro?
Yes, it is possible, but it takes on average 3-4 weeks.

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Trial Version Call Tracker 2 questions
Can I get a trial version of the Call Tracker?
Yes, sure. You can get a trial version of the Call Tracker on the Play Market. You will be able to subscribe for 7 days free trial period.
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How can I unsubscribe?
If you want, you can cancel the subscription on your Google Play account. Please, follow the instruction via this link.

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Trial Version Business Card Reader 1 question
Can I get a trial version of the Business Card Reader?
After the first download of the application, you will get 10 free business cards recognition to test, instead of the trial version.
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Our App Plans Business Card Reader 8 questions
How I can buy credits for Business Card Reader?
The best way to buy credits is via our website because you will get 10% of recognitions more. Another way is In-app purchases (buying credits in the app)
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Can I buy Business Card Reader only for one person?
Sure, it named as a “Personal Plan”. It is unlimited in time, but only one person can use it.
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Can I buy Business Card Reader for the company (several users)?
Yes, it is named as “Corporate License”.

The Corporate plan can be used by an unlimited amount of people. It has a fixed amount of credits, which are common to all the users. The person, who made a purchase for Corporate Plan would be able to see the balance, how much credits were used by all team and share the Corporate Key with all company, but members of the team will be able to see only how much credits they had used. After purchasing you will receive a corporate key valid for 1 year. This year start from the date the corporate key purchased (i.e. if you buy on 05/05/19, it expires on 05/05/20).

More information about the Corporate License you can find here.

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I used all the credits before the end of the year, how I can buy additional credits?
You should contact the support team (support@magneticonemobile.com) and we will help you in the shortest time.
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What will happen to the credits that I have not used but the term is over?
For example: If you purchase 5,000 credits on 03/10/18 and used 4,000 to 03/10/19). These 1,000 credits will be burnt down. But if you buy a new Corporate plan until 03/10/19, for example, for 2,500 credits, then the old 1,000 (that you have not used), does not burn. It is added to your balance and you will get 3,500 credits.
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How to share a Corporate Key?
For sharing the Corporate key, please, run the app (Preferences->Your Balance->Corporate-> and add your Corporate Key into the corresponding field). In case, you would like to share the key with your colleagues, just press “Share Key” button* and you will be able to share it by email. Here is a short video-guide about how to do this:

*This button is available only for the person who’s got email is the “corporate key owner”.

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How to use the Corporate Key?
To use the Corporate Key, please, follow the instructions below:
1. Run Business Card Reader.
2. Go to Preferences ⟶ Your Balance.
3. Choose Corporate Tab.
4. Copy your “Corporate Key” and paste into Corporate Key field and click Activate.
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How can I check my credit balance?
  1. Run the application.
  2. Click on “Preferences” (top right corner).
  3. Scroll down and find “Your Balance”.
  4. Depending on your plan, select “Personal” or “Corporate” tab.
  5. There you will see your credit balance.
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Our App Plans Call Tracker 3 questions
Where can I find the prices for Call Tracker?
You can find pricing information here: PRICING.
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How can I pay for the Call Tracker?
You can pay for the Call Tracker on the Google Play. It will be subscription.
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Where I can find the pricing details for Call Tracker?

Call Tracker based on a subscription model of purchase.

Below you can find pricing details:
1 Month Subscription – $3.99
3 Months Subscription – $10.99
6 Months Subscription – $19.99
1 Year Subscription – $34.99

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Partner programs 3 questions
Do you want to become our partner?
You can read all the details about the advantages you can take from our partnerships program on this page: https://magneticonemobile.com/become-a-partner/

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Do you have an affiliate program?
Yes. You can join MagneticOne Affiliate just clicking HERE

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Do I have an opportunity to become your reseller partner?
Yes, sure. To become our Partner go to THIS PAGE.

 

 

 

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Security & Privacy 5 questions
What about Security?
MagneticOne MobileWorks has a large client base in the marketing research and financial services industry where security, confidentiality, and privacy are of utmost importance.
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Where is the Terms and Conditions?
Here are the Terms and Conditions.

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Do you have Privacy Policy?
Here is the Privacy Policy.

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Do you adhere to the rules GDPR?
Yes, of course. Here is GDPR Compliance.

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What do you use to recognize information?
Our apps use high-quality OCR servers. Servers are in Ukraine territorially. More information about it you can find HERE
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